Work at Wolfbane

 Applicants should email ken@wolfbane.org with a resume and a cover letter that includes a brief explanation about why they want to work in theatre and how they are most qualified for the position. All candidates must be able to commute or willing to relocate. Applicants selected for an interview will need to provide a sample of their work (if applicable), references, and date of availability.

We are looking to fill these spots as soon as possible.

Guest Services Specialist (Part-Time)

Location: Lynchburg & Appomattox, VA
Schedule: 20–25 hours per week
Compensation: Starting at $17/hour

Wolfbane Productions is seeking two enthusiastic, dependable Guest Services Specialists to join our team. This role is perfect for someone who enjoys working with people, thrives in a fast-paced environment, and isn't afraid to jump in wherever they're needed.

We're looking to hire:

  • Day Shift: Approximately 12:00 p.m.–6:00 p.m.

  • Evening Shift: Approximately 5:00 p.m.–11:00 p.m. during performances

At Wolfbane, no two days are the same. One moment you may be assisting patrons with tickets, the next you're restocking concessions, welcoming volunteers, answering the phone, merchandising a new product display, or preparing the lobby for opening night. We're looking for someone who enjoys variety and takes pride in creating an exceptional guest experience.

What You'll Do

  • Deliver outstanding customer service to every guest

  • Sell tickets, concessions, memberships, and merchandise

  • Assist with group ticket sales and patron outreach

  • Answer phones and respond to emails professionally and promptly

  • Coordinate and communicate with front of house volunteers

  • Help prepare and maintain attractive, welcoming theatre spaces

  • Assist with cleaning, organization, and general venue upkeep

  • Restock concessions and merchandise inventory

  • Track merchandise inventory and assist with ordering and displays

  • Help create positive experiences that build lifelong Wolfbane patrons

  • Work closely with the marketing, production, and administrative teams

  • Pitch in wherever needed to help the team succeed

We're Looking For Someone Who

  • Has exceptional customer service skills

  • Is comfortable with sales and talking to people

  • Communicates professionally in person, by phone, and by email

  • Enjoys working as part of a collaborative team

  • Is organized, dependable, and takes initiative

  • Can comfortably multitask in a busy environment

  • Has a flexible schedule, including evenings, weekends, and holidays

  • Has reliable transportation and is comfortable working in both our Lynchburg and Appomattox locations

  • Can frequently lift up to 50 pounds

  • Takes pride in maintaining clean, organized, and welcoming spaces

  • Not afraid to get dirty and loves the outdoors

  • Comfortable learning new software platforms and Google Suite applications

  • Loves theatre and enjoys helping create memorable experiences for guests

Preferred Qualifications

  • Previous customer service experience

  • Retail, hospitality, food service, or box office experience

  • Sales experience

  • Experience working with volunteers is a plus

Why Wolfbane?

Wolfbane Productions is one of Virginia's fastest-growing professional theatres, producing year-round programming for thousands of patrons each season. We're looking for team members who are positive, adaptable, and excited to help create unforgettable experiences for every guest who walks through our doors.

If you're someone who enjoys variety, loves working with people, and wants to be part of a creative, energetic team, we'd love to hear from you.